Privacy Policy

Last Updated: [5/12/2024]

Welcome to TechEaseStore (referred to as “the Website”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your information, as well as your rights regarding your personal data.

By accessing or using our Website, you agree to the terms outlined in this Privacy Policy. If you do not agree, please do not use our Website.

1. Information We Collect

We may collect the following types of information:

1.1 Information You Provide

  • Account Information: When you create an account, place an order, or interact with us, we collect details such as your name, email address, phone number, shipping address, and payment details.
  • Repair Service Information: When you use our repair services, we may collect information related to your device (e.g., model, issue description).
  • Communication Content: This includes information you provide when contacting us via customer support, email, or other methods.

1.2 Information Collected Automatically

  • Device Information: Details about your device, such as device type, operating system, and browser type.
  • Usage Data: Information about your interactions with our Website, such as visit times, pages viewed, and clicks.
  • Cookies and Similar Technologies: We use cookies and similar technologies to collect data about your preferences and behavior. For more details, see our Cookie Policy.

1.3 Information from Third Parties

  • If you register via third-party services (e.g., Google, Facebook), we may receive relevant information from these services.
  • Delivery, payment, or analytics partners may provide us with information necessary for processing your transactions or improving our services.

2. How We Use Your Information

We use the information collected for the following purposes:

  • Order Processing and Service Delivery: To confirm orders, arrange delivery, process payments, and provide after-sales support.
  • Customer Support: To address your inquiries, requests, or complaints.
  • Website Improvement: To analyze user behavior and optimize our products and services.
  • Marketing and Promotions: To send you promotional information, discounts, or product recommendations (with your consent).
  • Legal Compliance: To comply with applicable laws or respond to lawful requests.

3. How We Share Your Information

We may share your information in the following scenarios:

  • Service Providers: With partners who assist with payment processing, delivery services, or data analytics.
  • Legal Obligations: When required by law or to protect our rights (e.g., in cases of fraud or unlawful activity).
  • Business Transfers: In the event of a merger, acquisition, or asset transfer, your information may be part of the transaction.

We do not sell or rent your personal information to any third party.

4. Information Storage and Protection

4.1 Storage Location and Retention

Your information may be stored on servers located in different countries/regions, depending on our operations and service providers. We retain your information only as long as necessary to provide services or comply with legal obligations.

4.2 Security Measures

We implement reasonable technical and organizational measures to protect your data from unauthorized access, disclosure, or destruction. However, please note that no internet transmission is completely secure.

5. Your Rights

You have the following rights regarding your personal information:

  • Access and Update: View or modify your personal information via your account settings.
  • Delete Information: Request the deletion of your account or personal information (unless retention is legally required).
  • Opt-Out of Marketing: Unsubscribe from promotional emails.
  • Restrict Data Use: Request limitations on certain uses of your data.

To exercise these rights, please contact us at [[email protected]].

6. Children’s Privacy

Our Website is not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information about a child, please contact us immediately.

7. Third-Party Links

Our Website may contain links to third-party websites. Please note that we are not responsible for the privacy practices or content of these external websites.

8. Cookie Policy

We use cookies and similar technologies to enhance Website functionality and personalize your experience. For more details, please review our Cookie Policy.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and significant updates will be communicated to you in advance. Please review this page regularly to stay informed.

10. Contact Us

If you have any questions or need assistance regarding this Privacy Policy, please contact us:

Thank you for choosing TechEaseStore. We are dedicated to protecting your privacy and look forward to serving you!